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SparkJyotish

Return & Refund Policy

At SparkJyotish, we want you to be satisfied with every purchase and service. This policy explains when and how you can cancel, return or seek a refund for products and consultations.

This policy applies alongside our Terms & Conditions.

Order Cancellation

You may cancel a product order free of charge at any time before it is dispatched.

Once an order has been shipped, it can no longer be cancelled, but it may be eligible for return as described in this policy.

To cancel an order, please contact us with your order number as early as possible.

Consultation Cancellation & Rescheduling

Appointments can be rescheduled or cancelled up to 12 hours before the scheduled time for a full refund or credit.

Cancellations made within 12 hours of the scheduled appointment, or missed appointments, are generally non-refundable because the astrologer's time has been reserved for the consultation.

If we need to reschedule a consultation from our side, you will be offered an alternative slot or a full refund.

Product Returns — Eligibility

Unused products in their original, undamaged condition and packaging may be returned within 7 days of delivery.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The original packaging must be intact.
  • All applicable tags, certificates and accessories must be included.
  • Proof of purchase or the relevant order details must be provided.

Non-Returnable Items

For reasons of authenticity, hygiene and the sacred or personalised nature of certain products, the following items are generally not eligible for return unless they arrive damaged, defective or incorrect:

  • Energised and personalised gemstones, rudraksha and yantras prepared specifically for you.
  • Pooja items and consumables once opened or used.
  • Digital reports, birth charts and completed consultation services.
  • Products specifically marked as "non-returnable" on the product page.
  • Clearance or final-sale products, where applicable.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective or is different from the product you ordered, please contact us within 48 hours of delivery.

Please provide photographs of the product and its packaging so that we can assess the issue.

Where the claim is approved, we may arrange a replacement or provide a full refund, including applicable shipping charges.

We recommend recording an unboxing video when opening your package, where possible, as it may help us process damage or incorrect-item claims more efficiently.

How to Request a Return

To start a return request:

  • Email us at support@sparkjyotish.com or call +91 9216196106 with your order number and reason for the return.
  • Our support team will review the request and confirm whether the product is eligible for return.
  • If approved, we will provide the applicable return instructions.
  • Pack the product securely using its original packaging and follow the return instructions provided by our team.

For non-defective returns, return shipping costs may be the customer's responsibility. Returns sent without prior approval may not be accepted.

Exchanges

We generally replace products only when they are defective, damaged or incorrectly supplied.

If you require a different product, you may return the eligible product for a refund, subject to this policy, and place a new order for the required item.

Refund Method & Timeline

Once we receive and inspect an eligible returned product, we will notify you regarding the approval or rejection of the refund request.

Approved refunds are normally processed to the original payment method within 5–7 business days after approval.

Depending on your bank, card issuer or payment service provider, it may take additional time for the refunded amount to appear in your account.

For Cash-on-Delivery orders, approved refunds may be processed through bank transfer or UPI using the payment details provided by you.

Late or Missing Refunds

If you have not received an approved refund within the stated timeline, please first check with your bank, card issuer or payment provider.

If you have completed these checks and the refund is still not reflected, please contact us using the details below. Our team will assist you in tracing the refund.

Refunds for Cancelled Consultations

Where a consultation cancellation is eligible for a refund under this policy, the approved amount will be refunded to the original payment method or provided as account credit, as applicable.

Refund eligibility may depend on the time of cancellation and whether the consultation has already commenced or been completed.

Gurudakshina

Any Gurudakshina or voluntary offering made as a token of gratitude is considered voluntary and is non-refundable.

Contact Us

For any return, cancellation or refund-related query, please contact us:

Last updated September 2026. Questions? Email support@sparkjyotish.com.