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SparkJyotish

Privacy Policy

This Privacy Policy explains how SparkJyotish, operated by SPARKSPIRIT VENTURES PRIVATE LIMITED ("we", "us", "our"), collects, uses, shares and protects your personal information when you visit our website, book a consultation, purchase a product or otherwise use our services.

By using our website and services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Information We Collect

We may collect the following categories of information:

  • Identity & Contact Details — Name, email address, phone number, and shipping or billing address provided when you register, place an order, book a consultation or contact us.
  • Astrological Details — Date, time and place of birth, along with questions, notes or other information you provide for astrology consultations, birth charts, Rashifal or kundli matching.
  • Order & Transaction Data — Products purchased, order value, order details and payment status. Card and banking details are handled directly by our payment gateway and are not stored on our servers.
  • Account Information — Account credentials and, where applicable, verified identifiers used for supported login methods.
  • Technical Data — IP address, browser type, device information, operating system, pages visited and other technical information collected automatically through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

  • Provide astrology consultations and prepare birth charts, reports, Rashifal, kundli matching and remedies requested by you.
  • Process, fulfil and deliver your product orders.
  • Send order confirmations, consultation confirmations and shipping updates.
  • Provide customer support and respond to your enquiries.
  • Operate, maintain, secure and improve our website, products and services.
  • Personalise your experience and provide relevant astrology-related services.
  • Send important service-related messages regarding your account, orders, bookings and consultations.
  • Send promotional updates about offers, products and new services where you have provided appropriate consent. You may opt out of marketing communications at any time.
  • Prevent fraud, misuse, unauthorised access and other security-related issues.
  • Comply with applicable legal, tax and regulatory requirements.

We do not sell your personal data to any third party.

Sharing & Disclosure

We may share your information only when reasonably necessary to operate our services and provide the services requested by you.

  • Payment Processors — To securely process payments.
  • Logistics & Courier Partners — To process and deliver your product orders.
  • Astrologers or Consultants — Information required by the astrologer or consultant assigned to your consultation may be shared only to the extent necessary to provide the requested service.
  • Service Providers — Providers supporting email, SMS, hosting, analytics, customer support and other technical services may receive information necessary to provide those services.
  • Government or Legal Authorities — Information may be disclosed where required by applicable law, legal process or to protect our rights, users or property.

Cookies & Tracking

We may use cookies and similar technologies to keep you signed in, remember your preferences, maintain your shopping cart, improve website functionality and understand how our website is used.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features of our website.

Third-Party Services

Our website may use trusted third-party services for payment processing, authentication, hosting, communication, analytics and other technical services.

Your use of such third-party services may also be subject to the respective provider's own privacy policy and terms. We encourage you to review the privacy policies of third-party service providers when using their services.

Data Security

We apply reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, misuse or destruction.

Account credentials are protected using appropriate security measures, and consultation notes, birth details and astrology-related information are treated as confidential.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as reasonably necessary to provide our services, maintain account and transaction records, process orders and consultations, resolve disputes, and meet legal, accounting, tax and reporting requirements.

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal and regulatory requirements.

Your Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal data we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Request deletion of your personal data.
  • Withdraw consent to marketing communications.
  • Raise questions or concerns regarding the processing of your personal information.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

Children's Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children below the applicable age without appropriate parental or legal guardian involvement.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to review and remove the information where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or applicable laws.

The revised version will be posted on this page with a new "Last updated" date. Continued use of the website after changes are posted indicates your acceptance of the updated policy, subject to applicable law.

Contact Us

For any privacy questions, concerns or requests regarding your personal information, please contact us:

Last updated September 2026. Questions? Email support@sparkjyotish.com.